Embroidery Finesse Shop Policies Last updated: September 15, 2026
Returns & Exchanges: Due to the digital nature of machine embroidery files, all sales are final, and I do not accept returns or exchanges.
However, customer satisfaction is extremely important to me. If you are not completely satisfied with how a design stitches out, I am happy to work with you to revise and fix the file. To help me identify and correct any issues, please send a clear photo of your test stitch-out along with a description of the problem.
Please feel free to reach out if you experience any issues with your order—I am always here to help!
Digital Downloads & Custom Orders Due to their custom or instant-access nature, the following items cannot be returned or refunded unless they arrive damaged or defective:
Thank you for your understanding and for supporting Embroidery Finesse!
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